Customer Success

Care Engine

A 24/7 customer-service operating system across web, WhatsApp, and email plus booking automation and AI-powered review responses.

From $1,500 + $499/moBest for: Service businesses with customer-volume pressure

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What it is

The story behind Care Engine.

Care Engine is what happens when an AI agent actually understands your business, your hours, your services, and your tone. It triages tier-1 support, books appointments, recovers abandoned carts, and responds to public reviews all while routing the genuinely hard issues to a human.

Who this is for

If this is you, keep reading.

Clinics, salons, and service shops getting buried in WhatsApp
E-commerce brands with high-volume tier-1 inquiries
Businesses with a Google review profile they're not actively responding to
Owner-operators losing evenings to customer messaging

What it does

Capabilities that ship in the first month.

Real-time multichannel agent

Same agent across your website chat, WhatsApp inbox, and email. Context follows the customer across channels.

Smart booking

Live calendar sync, rules for staff and service durations, deposit collection, automated reminders, no-show recovery.

AI review responses

Drafts personalized responses to every Google review on autopilot human reviews the queue once a week, then publishes.

Human escalation by design

Hard rules: refunds, complaints, anything price-changing the agent collects context and routes to a human within minutes.

How we deploy it

The week-by-week shape of the engagement.

Week 1

Service catalog + FAQ + escalation rules captured. Calendar + WhatsApp wired.

Week 2

Agent trained, voice tuned, shadow-mode deployment for QA.

Week 3

Go-live on web + WhatsApp. Review-response queue starts.

Week 4

First-month metrics: response time, resolution rate, booked appointments. Tuning.

Wires into

Plays nicely with the tools you already run.

WhatsApp BusinessCal.comAcuityGoogle Business ProfileStripe (deposits)TwilioResend

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Ready to ship Care Engine?

15 minutes on the phone tells us whether it’s the right fit or whether another engine is. Honest answer either way.

Book a Call →